We, the manufacturer, warrant only that this product is free of defects, since many factors which affect the results obtained from this product – such as weather, workmanship, equipment utilized, and prior condition of the substrate – are all beyond our control. We will replace at no charge any product proved to have a material defect within 12-months of purchase, provided it has been applied in accordance with our written directions for uses we recommend as suitable for this product. Proof of purchase must be provided. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ONE, INCLUDING THE MANUFACTURER, SHALL HAVE ANY LIABILITY OF ANY KIND BEYOND PRODUCT REPLACEMENT, INCLUDING FOR NEGLIGENCE OR FOR DIRECT, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, RESULTING FROM ANY MISUSE, DEFECTS OR DELAYS CAUSED BY REPLACEMENT OR OTHERWISE. IF PURCHASER DOES NOT ACCEPT THESE TERMS, PURCHASER MAY RETURN WITHIN 30-DAYS OF PURCHASE ALL UNOPENED CONTAINERS OR PACKAGES OF PRODUCT PURCHASED FOR A FULL REFUND. RETENTION OF PRODUCT BEYOND 30-DAYS, OR USE OF PRODUCT SHALL CONSTITUTE ACCEPTANCE OF THESE TERMS, CONDITIONS, AND DISCLAIMERS. THIS LIMITED WARRANTY AND LIABILITY DISCLAIMER PROVIDES THE PURCHASER'S EXCLUSIVE REMEDY FOR ANYTHING RELATING TO THE PRODUCT. To the extent that any part of this LIMITED PRODUCT WARRANTY AND LIABILITY DISCLAIMER is determined unenforceable under the law of the place of purchase of the product, that part is severed and the remainder of these terms remain in full force and effect. To the extent permitted by law, the duration of any implied warranties is limited to the duration of Henry’s express warranty.
This warranty language supersedes any language found elsewhere, including product labels, sell sheets and/or technical documents.
For products marketed with warranties extending past 12-months, please reference the products’ technical data sheets for further details.
Henry Extended Warranty Application
To apply for a Henry warranty:
- Fill-out a complete application
- NOTE: Each Henry Warranty is specific to a single address and a single Henry system or primary product. If your project includes more than one building or address, or includes multiple systems, you will need to complete a separate application for each building or installed system.
- Upload proof of purchase/invoice for material used. If not available, provide the estimated product cost and/or amount of product applied. In addition, please upload other pertinent documents such as roof plan, site plan and project drawings.
- Contact the Henry Warranty Group with any questions:
- Henry Company
ATTN: Warranty Department
999 N. Sepulveda Blvd., Suite 800
El Segundo, CA 90245
- Henry Company
- For PERMAX interior WALL material warranty (0.5LV, 1.8, 2.0 and 2.0X), please click HERE to obtain.
NOTE: This form works best with modern browsers. If you are having trouble with display or functionality, please upgrade the the most recent version of your browser.
This warranty application must be completed in one session. This form does not have the option to save progress. If the project is not complete or you don’t have all the information, please continue to fill out the application noting additional information will be supplied at a later time. See Step 3 of 4 which provides an opportunity to submit additional comments
This system is expressly warranted for a period of fifteen (15) years from purchase that it will perform to Henry Company LLC (and its subsidiaries and affiliates, including Fortifiber, LLC, hereinafter collectively “Henry”) published specifications when installed according to Henry installation procedures and accepted industry standards or following installation details prepared by a properly licensed design professional. In the event of a warranty claim, Henry will pay the cost of materials and labor to correct leaks that result solely from the failure of Henry product as expressly warranted above.
The installed system must include one of each of the following three items:
- A Weather resistive barrier (Blueskin VP 100, WeatherSmart, WeatherSmart Drainable, WeatherSmart Commercial, Super Jumbo Tex, or Jumbo Tex brands)
- Flashing (Fortiflash, Fortiflash Butyl, Fortiflash 365, Fortiflex Butyl, Moistop neXT, or Moistop PF)
- Sealant (Moistop Sealant and Liquid Flashing)
TO THE EXTENT PERMITTED BY APPLICABLE LAW, HENRY DISCLAIMS ALL OTHER WARRANTIES, GUARANTEES, CONDITIONS AND REPRESENTATIONS, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES AS TO THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS WARRANTY SHALL BE THE OWNER’S SOLE AND EXCLUSIVE REMEDY AGAINST HENRY AND UNDER NO CIRCUMSTANCES SHALL HENRY BE LIABLE FOR (1) ANY DAMAGES BASED ON ANY LEGAL THEORY OF LIABILITY OTHER THAN THE EXCLUSIVE LIABILITY SET FORTH IN THIS WARRANTY OR (2) ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF USE, OR DAMAGE TO THE BUILDING OR ITS CONTENTS.
IF ANY TERM OR CONDITION OF THIS WARRANTY IS LIMITED BY APPLICABLE LAW, THEN SUCH TERM OR CONDITION IS DEEMED SEVERED TO THE EXTENT SO LIMITED.
Warranty claims must be made in writing to Henry by email at email@example.com no later than thirty (30) days after a potential claim covered under this warranty is or should by reasonable diligence have been discovered. Failure to give such notice within the time stated herein shall relieve Henry of all liability and any obligation to repair any leak otherwise covered by this warranty.
If the installation or use of these products do not qualify for this fifteen (15) warranty, Henry’s standard product warranty will apply.
For additional information on Henry’s warranty programs, including Henry’s standard product warranty, visit https://us.www.13hibiscus.com/warranty